Shipping Policy

 

We are a Husband/Wife owned and run store, so rest assured EVERY single order is treated with a personal touch of care! We will also go above and beyond to help you keep track of your order. This is just one of the benefits you get for helping small businesses keep their doors open. EVERY order is appreciated!!!

We are now proud to offer several shipping options to suit your personel preference!

Toll Priority: This is is usually an express overnight service but can be within a 48 hour time frame. Larger packages (either 5kg weight or 5kg cubed total volume) will need to be shipped via Off Peak Road Freight. Depending on the distance needed to travel this can take 1-4 days (e.g Queensland orders). Also some circumstances can delay delivery including network outages, weather events or other unavoidable situations. Toll will not deliver to PO boxes. However, for certain Regional areas we incur a fee of between $25 and $75. In these situations we will ship with Australia Post exclusively. If you are in a regional area please be aware this may be the case.

Australia Post Standard: This also FREE for orders over $50. We understand that some customers have more trust in Australia post, so we offer their NON express servic. Please note this service may take 2-7 days to arrive.

Australia Post Express: This is our premium option and generally is a next day service depending on other factors (rural locations, weather events etc). Built into this option is transit damage or loss cover of up to $100 value. Please note this does not cover items lost following successfull delivery at the specified address.

By default all orders are no signature required unless you SPECIFY that you have circumstances requiring you to physically receive the parcel. This is due to additional fees applied when deliveries fail due to no one being available to sign. Failure to sign also can potentially add an extra day or two to delivery time. 

Body4Life accepts no responsibility for lost or late shipments. We will assist you to locate your products using online track and trace service. You agree that ownership of any Product that you order transfers to you once we have shipped it to you.

We cannot guarantee delivery times. However, your Products will be sent within 24 hours for orders placed monday to friday 3pm. Please track your order using the URL we automatically provide via email matching the service you select at checkout.

 

Cancellation of orders

We may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

 

Products missing from an order

If for any reason a product is missing from an order, please email us with the order number and the product code or product name of the product you ordered, and we will make the appropriate investigations.

 

Return of products

Any return of products and refunds will be governed in accordance with our refunds & returns policy.

 

Governing law

The laws of queensland, australia govern these purchase & shipping terms.

 

Enquiries

Please email us if you have any questions about our Purchase & Shipping Terms.

Purchase and Shipping Terms last updated 21 November 2014.